FAQ'S

• What qualifications and awards do you have?

• We are certified with a Level 3 Diploma in Dog Grooming.

• Awarded with the 2025 Global Recognition Award.

• Awarded with the #1 Best Rated Dog Groomers 2024 in Merthyr Tydfil at the Quality Business Awards.

• Nominated and runner up for Young Entrepreneur of the Year 2023 at the South Wales Business Awards.

• Nominated and runner up for Best New Start-up of the Year 2022 at the South Wales Business Awards. 

• Loyalty Rewards

We love rewarding our regular clients! With every groom, you’ll earn a stamp on your loyalty card. Once you’ve collected 6 stamps, your 7th groom is 50% off as a thank you from us.

It’s our way of showing appreciation for choosing us to pamper your lovely pup and for supporting a small local business. Remember to ask for your loyalty card next time you’re in the salon!

• Fetch a Friend Referral Scheme

We’ll give you your very own referral code to share with friends and family. When they book their first groom and give us your code, you’ll receive £5 off your next groom, and they’ll get £5 off theirs too!

It’s our way of saying thank you for spreading the word and helping more lovely dogs find their way to us. Be sure to ask us for your code next time you’re in!

• How much is the price of a groom?

The cost of your dog’s groom depends on a few key factors such as breed, coat type, coat condition and the service required. You’ll be able to see the specific pricing for your dog during the booking process through the Tuft app or our one-time booking link.

• Can I bring my two dogs to an appointment?

The simple answer is no. As we are one to one groomers we do not have the space to house second dogs while a groom is in place. Each dog needs to have its own time slot allocated to allow enough time to carry out the required service. Please only book in and bring one dog at any one time to an appointment. 

• Why has my groom been cancelled?

If your groom has been cancelled, the main reason is due to no deposit being paid. The deposit is requested to ensure commitment and to secure the allocated time slot for your dog's grooming session exclusively.

• I need to reschedule or cancel my appointment?

If you need to re-schedule or cancel your appointment, you can do so within the Tuft app. If your appointment is within 48 hours you will lose your pre-paid deposit and you will need to fully pay for this appointment as per our Terms & Conditions.

• Why would my dog need to be completely shaven?

The decision to completely shave a dog with severe matting is made in the best interest of the dog's welfare. Severely matted hair can cause discomfort and pain to the dog. It can prevent proper air circulation, expose the skin to potential infections, create an environment conducive to the growth of fungus, bacteria and parasites. Attempting to de-mat severely matted hair can be a traumatic and painful experience for the dog. It can cause pulling, twisting, and ridging of the skin, which may result in the clippers grazing, marking, or catching the skin, causing further discomfort. In such cases, shaving the entire coat to the skin is often the most humane and practical solution to alleviate the dog's discomfort and prevent further matting. The decision to shave a severely matted dog is in accordance with the Animal Welfare Act 2006, which mandates that animals be protected from pain and suffering. By removing the matted hair, the groomers ensure the dog's well-being and provide a fresh start for the coat to regrow in a healthy manner. It is important to trust the professional judgment of the groomers and not try to convince them to de-mat severely matted dogs. Their priority is the welfare and comfort of the dogs in their care. You can learn how to prevent matting on our Coat Maintenance page.

• Can you collect and drop my dog off from my home?

We do not offer collection and drop off dog grooming services. You will need to bring your dog to our salon at your appointment date and time and then collect your groomed dog when requested.

• Do you offer progesterone testing?

We do not offer progesterone testing. We offer an alternative daily ovulation test instead. Please see our Pet Fertility section for further information.

• What day is best to start the ovulation probe testing? 

The best day to start tracking the ovulation is day 7. We will then test daily until the result reaches a peak, which signifies that your dog is ovulating and then when it drops you would mate her the following day.

• What day is best to bring my dog for an ultrasound scan?

We recommend day 30 to 35. Any earlier and we may not be able to determine if they are pregnant as they would be too small.  After day 35 the puppies would be getting quite big and starting to line up in the uterine horn. We may be able to determine if they are pregnant, but would not be able to provide an indication of how many there are. 

• What age can you microchip my pet?

It is best to microchip your pets from age 6 weeks. We can microchip, puppies, kittens, dogs and cats. A puppy must be legally chipped by the age of 8 weeks and before they are sold. 

• Do you offer pet vaccinations?

We do not offer pet vaccinations. This must be completed by your Vet.

• How can I pay Furology?

We accept cash, bank transfer, apple pay, google pay or card reader. You can access our Payment Portal here.